Welcome to the Mashawir driver app. We are committed to protecting the privacy of drivers and maintaining the confidentiality of their personal and professional data. This policy explains how we collect, use, protect, and share driver data, documents, vehicle information, and location, as well as your rights regarding this data.
By using the Mashawir driver app, you agree to this policy.
1. Data Collected
Driver Account Data
The app collects the data necessary to create, review, and manage driver accounts. This includes:
* Full name
* Date and place of birth
* National ID number
* Address and city
* Personal photo
* Email address, required for account registration and recovery
* Phone number, used to contact the driver
* Login credentials. The password is managed by a secure authentication system and is not stored as readable text.
* Account identification number, automatically generated by the system.
Vehicle Data
* Approved vehicle category
* Make, model, year, and color
* Vehicle license plate number Vehicle status, approval, and data update date.
Required Driver Documents
Current registration requires uploading the following documents and photos for review by the administration:
* Clear personal photo.
* Proof of identity or national ID number.
* Copy of driver's license.
* Copy of vehicle registration or vehicle form.
* Front of vehicle photo.
* Rear of vehicle photo.
The administration may request insurance or additional regulatory documents if required for operation or by applicable laws. These documents are used for verification, approval, renewal, and processing re-upload requests, and are not displayed to passengers.
Location Data
The application collects driver location data upon authorization, including:
* Current location, direction, accuracy, and last update time.
* During calls, receiving trip offers, approaching the passenger, and completing the trip.
* When the application runs in the background, if the driver grants permission, to maintain vehicle visibility and provide live tracking during service.
Trip and Operation Data
* Accepted, rejected, or expired trip offers.
* * Starting point, destination, route, time, duration, and distance.
* Trip fare, pricing details, waiting fees, cancellation fees, and commission.
* Connection status, trip status, arrival time, start and end times.
* Ratings, messages, reports, and complaints related to the service.
* Wallet balance, top-ups, debits, commissions, and financial references.
Device Data
* Device type, operating system, application version, IP address, and device ID may be collected when necessary for security purposes and to log technical errors and malfunctions.
2. Data Use
* Driver data is used for the following purposes:
* Account creation, identity, vehicle, and document review, approval, or renewal.
* Driver location, displaying available vehicles to passengers, and matching drivers with the nearest suitable request.
* Trip execution, live tracking, and calculation of distance, duration, and cost.
* Wallet management, commissions, financial history, and preventing trips from being accepted when operational requirements are not met.
* Enabling chat, technical support, and handling complaints and disputes.
* Sending notifications for account, documents, wallet, and trips. * Improving app performance and service quality, and combating fraud, location manipulation, and misuse.
* Compliance with legal and regulatory obligations.
Personal data will not be used for purposes that conflict with this policy or applicable laws.
3. Data Sharing
The Mishawir app does not sell drivers' personal data. Data may only be shared as necessary in the following cases:
With the passenger
The app may display the driver's name, photo, rating, vehicle type and details, license plate number, and contact number (if registered), in addition to the vehicle's live location during the search, arrival, and trip phases. The passenger's identification documents or licenses will not be displayed.
With service providers
Necessary data may be shared with providers of map, notification, cloud hosting, payment processing, and fault analysis services, in accordance with appropriate agreements and security controls.
With government entities
Data or documents may be disclosed if required by a court order, applicable law, or in response to an official request from a competent authority.
4. Data and Document Protection
The Mishawir app employs appropriate security, technical, and administrative measures, including data encryption during transmission, protection of login credentials, storage of documents in a restricted access area, restricting review to the driver and authorized administrators, monitoring unauthorized access attempts, and performing backups according to security controls.
However, no electronic transmission or storage method guarantees absolute security, and therefore, complete protection against all risks cannot be guaranteed.
5. Data Retention Period
The Mishawir app retains data only for the period necessary to fulfill operational purposes or to comply with legal and regulatory obligations:
* Account, vehicle, and document data: for the duration of the account's activity and for a reasonable period after closure, as required by law or pending disputes.
* Trip and associated location data: for record-keeping, dispute resolution, fraud prevention, and service improvement.
* Financial data: as required by applicable laws and regulations.
After the retention period expires, data will be deleted or its owners anonymized where appropriate.
6. Data Deletion
Drivers have the right to request the deletion of their account and personal data through the application settings or by contacting support. Upon approval of the request, the account will be deactivated, and the data will be deleted or anonymized within a reasonable period, unless its retention is necessary to fulfill a legal obligation, resolve a dispute, prevent fraud, or protect the legal rights of the Mashawir application or its users.
Some records may remain anonymized for statistical purposes and to improve the service without allowing the identification of the driver.
7. Driver Rights
Drivers have the right, in accordance with applicable laws:
* To access their personal and professional data.
* To request the correction or updating of inaccurate data.
* To upload replacement or updated documents upon request from management.
* To request the deletion of the account and data when possible.
* To object to certain aspects of data processing if permitted by law.
8. Updating the Privacy Policy
The Mashawir application may amend this policy as needed. The updated version will be published within the application or on the website. Continued use of the service after the updates are published constitutes acceptance of them in accordance with the law.
9. Contacting Us
For any inquiries related to privacy, data protection, documents, or account deletion requests, you can contact the Mashawir management through official communication channels or the dedicated support and privacy email address.